Public Finance Portal
A modernized public-sector portal designed to make financial services easier to access, easier to navigate, and more inclusive across devices.
Project Overview
At a Glance
A summary of scope, platform coverage, and what this engagement delivered.
- Industry
- Public Sector, Finance
- Engagement
- Portal modernization
- Platform scope
- Web application, public service access
- Key focus
- Accessibility, responsive UX, service integration, portal renewal
- Users
- Citizens, residents, public service users
Challenge
Modernising a Legacy Public Finance Portal for Wider Access
The Dubai Department of Finance needed to replace an aging web portal that had become difficult to use and was no longer suited to the expectations of a modern public service. The existing portal lacked responsive behaviour, making it hard to use on mobile devices, and its structure made it harder than it needed to be for citizens to find what they were looking for.
The renewed portal had to serve a broad user base — UAE citizens, residents, and foreign visitors interacting with public financial services — which meant usability and accessibility were central requirements from the start, not secondary enhancements. Ensuring the portal worked for users with disabilities, across devices, and without assuming prior familiarity with the system was built into the brief.
Solution
Creating a More Accessible and Unified Public Service Experience
Alverden redesigned and restructured the portal into a modern, clearly navigable web application. The project involved renewing the underlying portal foundation while carrying forward what was still functional and valuable from the existing system, avoiding unnecessary disruption to services that were already in place.
As part of the renewal, services including pensions and taxation were integrated into the portal, making it a single access point for the financial and social services that citizens and residents interact with. Rather than sending users to separate systems for different needs, the portal brought these flows together in one place.
Accessibility was treated as a first-class concern throughout the design process. The interface was refined for readable colour contrast, adjustable font sizing, and screen-reader compatibility. The responsive layout ensures the portal functions well on all device types, making public services genuinely reachable for the full range of people who need them.
Capabilities
What We Delivered
Four core capabilities that defined the portal and shaped how it serves the public.
Portal Modernization and Restructuring
The legacy portal was rebuilt into a clearer, better-structured public-facing application. The project preserved viable elements of the existing system while replacing the parts that made the portal difficult to use and maintain.
Integrated Public Service Access
Financial and related social services such as pensions and taxation were brought together under one portal, giving users a single place to find and access what they need without navigating separate systems.
Responsive Multi-Device Experience
The portal was designed to work consistently across desktop, tablet, and mobile, ensuring citizens can access services regardless of the device they use.
Accessibility-Focused Design
The interface was refined for inclusive use: readable colour contrast, font-size adjustment options, screen-reader compatibility, and clear navigation structures that support a wide range of users.
Outcomes
How It Improved Access to Public Services
The renewed portal gave the Dubai Department of Finance a public-facing platform that better reflects the expectations of citizens and residents today. By combining a cleaner structure, integrated services, and intentional accessibility work, the portal became more usable for more people.
- Replaced an outdated, unresponsive portal with a more usable experience that works across different device sizes.
- Consolidated access to multiple financial and social services through one portal, reducing the need for users to navigate separate systems.
- Made the portal more inclusive by addressing accessibility requirements from the outset, including screen-reader support and adjustable text sizing.
- Delivered a live public-facing service actively used by UAE citizens, residents, and foreign visitors carrying out finance-related activities.
Tech Stack
How We Built It
The stack was selected to support a public-facing service portal with responsive behaviour, accessibility requirements, and integration with existing enterprise services.
Planning a public-sector portal or service modernization project?
Whether you are working on an accessibility-driven redesign, a portal modernization, service integration across departments, or a citizen-facing digital platform, we can help you define and deliver the right solution. Let's talk through what you have in mind.